Refund Policy
We want the purchase flow to be clear before payment. This policy explains how we handle refunds for digital preparation products and separately arranged services.
1. Digital products
Digital reports, personalized checklists, templates, and download access are supplied immediately after payment. Where permitted by applicable law, all digital-product purchases are final and non-refundable once access or delivery has been made available. This does not affect any mandatory consumer rights that apply to you.
2. One-to-one and accompaniment services
One-to-one review and full-application accompaniment are reserved, case-specific services. Once the scope is confirmed and service work begins, fees are non-refundable. We provide the agreed service through the final review outcome, including agreed document-preparation and follow-up support, but do not guarantee approval.
3. Exceptional technical issues
If you are charged but cannot access the purchased digital content because of a verified technical delivery failure, contact us with the order email and payment reference. We will first restore access or provide the purchased material. Any correction will be handled in accordance with applicable law.
4. No approval guarantee
An application refusal, a request for additional documents, a change in official requirements, or an outcome different from the preparation assessment does not create a refund entitlement.
5. Contact
Use the Contact page for access or technical-delivery issues. Include your order email, order reference, purchase date, and a short description of the issue.